I went down to the retail store instead, and found out there is nothing they can do until their systems are back up. Since the phone is locked, I have no way to call Verizon Support. The only way to unlock the phone now is to enter a PUK code, which Verizon does not give you when you buy your phone. I entered (read: tried to create) a password twice, and BAM. it already has a default password, and was asking me to enter that. I thought the phone was asking me to enter (read: create) the password for the SIM card, but nope. Usually, the PUK code is available on the jacket of the SIM card. For every SIM card, this PUK code is unique and cannot be used by any other SIM card. It is a security feature on various mobile phones and it protects data saved in your SIM card. Timely that I would decide this morning to try and set up a password for my SIM card. The PUK code is also known as Personal Unblocking Key (PUK). Thus, keep the card safe with you even after taking SIM card out of it, or if you have already discarded the small card then you can go for the latter option.

Code to call: Use when you need to: BAL (225) Check your balance. This PUK unlock code is either written on the small card from where you broke your SIM card before use or it can also be acquired by calling customer service center of your carrier. The PUK can also be obtained from the network service operator (ie. Pound codes and star codes are numbers you can call from your Verizon mobile phone to help manage your Verizon wireless account.

Entering the PUK number will bring back the original unlocked status of your cellular phone. This mistake is costing me a lot of frustration and wasted time.Īpparently, Verizon Wireless today is having some kind of customer service database problems for the past two hours and basically can't do anything. The PUC code or PUK key is found on the SIM certificate, which you get when you first connect to a wireless network.

Puk code verizon